We prefer if at all possible to build a relationship with the participant while they are still incarcerated.  If family or friends refer them to our program, we will begin communicating with them through email or mail to build a relationship.  Many of the individuals we work with are incarcerated for long period of time and therefore respond better if they feel they have a connection with the person they are coming to see.  We have started doing this more regularly in the past year and have seen success from this.  However, a person may also call the office at set up an appointment at any time.  Each individual has different needs and we will work with that individual to provide them resources.